Enterprise Customer Success Manager (US)

New York, United States · Customer Success

Description

Enterprise Customer Success Manager

Permutive is looking for their first Enterprise Customer Success Manager in New York, who can steer our most mature publishers to deliver game-changing ROI through Permutive.


Your Mission

As an Enterprise Customer Success Manager, your mission is to make Permutive the #1 platform for publishers to make data-driven revenue. As the first CSM based in New York you are instrumental in developing culture within that fast-growing team.

You manage our Enterprise accounts to deliver exceptional retention, and customer satisfaction. You achieve this by focussing on client ROI, through your hands on change management, consultative approach working with client stakeholders and proactive development of best practice recommendations. Internally you're a subject knowledge expert on Customer Success, and are pivotal to the development of our processes and ways of working as a team.


Your Outcomes

Requirements

Your Competencies


Your Experience

We expect that you definitely have

We expect that you might have


About Permutive

We’re a B2B SaaS company building the data platform and tools for a world with a trillion edge devices. We have product–market fit and customers that love us, and we’re growing rapidly in Europe and the US. We raised a $10M Series A at the beginning of 2018 and have received funding from some of the world’s best investors, including Y Combinator. We're currently >30 people based in London, with a team of 5 based from NY.

Behind the scenes our goal is to build an incredible company with an extraordinary culture. We’re looking for people who are excited by growth, embrace responsibility and are excited by enormous challenges. It’s a really exciting time to join, experience start-up life and shape who we become.

Benefits

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