Enterprise Customer Success Manager (UK)

London, England, United Kingdom · Customer Success

Description

Enterprise Customer Success Manager

Permutive is looking for an Enterprise Customer Success Manager in London, who can steer our most mature publishers to deliver game-changing ROI through Permutive.


Your Mission

As an Enterprise Customer Success Manager, your mission is to make Permutive the #1 platform for publishers to make data-driven revenue. You manage our Enterprise accounts to deliver exceptional retention, and customer satisfaction. You negotiate multi-year renewals for our Enterprise accounts, and work with other CSMs to lead on complex renewals across our EMEA accounts.

As a Customer Success Manager your are focussed on client ROI, through your hands on change management, consultative approach working with client stakeholders and proactive development of best practice recommendations. Internally you're a subject knowledge expert on Customer Success, and are pivotal to the development of our processes and ways of working as a team.


Your Outcomes

Requirements

Your Competencies


Your Experience

We expect that you definitely have

We expect that you might have

About Permutive

We’re a B2B SaaS company building the data platform and tools for a world with a trillion edge devices. We have product–market fit and customers that love us, and we’re growing rapidly in Europe and the US. We raised a $10M Series A at the beginning of 2018 and have received funding from some of the world’s best investors, including Y Combinator. We're currently 30 people based in London, with a team of 5 based from NY.

Behind the scenes our goal is to build an incredible company with an extraordinary culture. We’re looking for people who are excited by growth, embrace responsibility and are excited by enormous challenges. It’s a really exciting time to join, experience start-up life and shape who we become.


Hiring Process

We believe three things are important in a hiring process: what we ask you to do during an interview will be as close as possible to what we would ask you to do as part of your job; to provide you with open, honest feedback throughout the process; and to be respectful of your time. As such, our process is:

  1. A 30 minute phone interview with our Head of Customer Success, where we'll talk a little about Permutive and the role we're hiring for and you'll talk about yourself, your experience and how you manage Enterprise accounts
  2. A ~3 hour on-site interview, where you'll: spend 45 mins talking to one of our Sales Directors about how you manage contract renewals; 1 hour with one of Customer Success Managers talking about how you work with customers, and your colleagues; 75 mins with our Head of Customer Success discussing your experience
  3. Finally, we'll have you in for another onsite interview, that'll last ~3 hours (we can do them the following week or as close together as you'd like). You'll meet both our Co-Founders, and have the opportunity to ask them any questions you have about Permutive. You'll also spend an hour with Head of Customer Success, giving a short presentation on how you approach contract renewals, and discussing the role in more detail
  4. At this point, if it's appropriate, we'll make an offer


Benefits



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