Product Support Advisor (L1)

London, England, United Kingdom · Engineering

Description

Permutive is looking for a Product Support Advisor for our Support team. Someone with strong troubleshooting skills who is an empathetic problem solver and can work with our Support Engineering team to take ownership of customer needs. You'll be joining Permutive's Support team, engaging with our user base and improving their customer experience by providing quick and sound responses to queries and issues. As a Product Support Advisor you'll also be contributing to and supporting products that transform the way publishers make money and help to transform the way engineering build software on the edge.

The Product Support team works directly with our customers across the globe. We aim to delight our most important users with friendly and personalised support, while gathering feedback to drive improvements to our products. You'll work closely with every part of the organisation including Product, Engineering and Customer Success to help scale Permutive globally.

You will:

About Permutive

We’re a B2B SaaS company building the data platform and tools for a world with a trillion edge devices. We have product–market fit and customers that love us, and we’re growing rapidly in Europe and the US. We raised a $10M Series A at the beginning of 2018 and have received funding from some of the world’s best investors, including Y Combinator. We're currently >40 people based in our offices, close to Old Street/Clerkenwell.

Our hiring process

We believe three things are important in a hiring process: what we ask you to do during an interview will be as close as possible to what we would ask you to do as part of your job; to provide you with open, honest feedback throughout the process; and to be respectful of your time. As such, our process is

  1. A 30 minute phone interview with our L1 Lead, where we'll talk a little about Permutive and the role we're hiring for and you'll talk about yourself, your experience and technology
  2. We'll provide you with a take-home support challenge, and give you a week to complete it. We expect the challenge to take 1-2 hours for most people
  3. A ~4.5 hour on-site interview, where you'll spend
    1. First 1.5 hours with our Product Support Lead, talking about your solution to the support challenge, your experience and understanding how you'd fit into our team
    2. Second, you'll spend an hour with our VP Engineering, getting a product demo and understanding how you'd fit into our wider team
    3. Third, you'll spend 1 hour talking to our CTO about your experience and technology
    4. Lastly, you'll spend an 1 hour talking to our CEO
  4. At this point, if it's appropriate, we'll make an offer

Requirements

This is an exciting opportunity for someone who:

It would be great if you have:

Benefits

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