Technical Consultant (Customer Engineer)

London, England, United Kingdom · Engineering

Description

About Us

We're building a real-time data platform. Our first application has been within the world of Publishing, where we've built the world's first real-time Data Management Platform.

Our technology sits behind some of Europe's largest Publishers — from The Independent and Trinity Mirror through to Top Gear and BBC Good Food — enabling them to understand and personalise user experiences for hundreds of millions of people every month.

With a small, ambitious team, we've been able to achieve incredible things: last year we grew revenue 10x and built a platform which is delivering order of magnitude improvements over our billion dollar competitors.

We raised $10M in January and are backed by some of the best investors and entrepreneurs in the world, including Y Combinator, EQT Ventures and Octopus Investments. Amongst others, their previous investments include AirBnB, Dropbox, Zoopla and Swiftkey.

The Role

Your role is to deliver technical solutions so our customers can derive maximum value from Permutive. As part of our Customer Success team you'll work with customers on a project basis. You'll focus on helping them deploy Permutive, integrate with other platforms, create custom solutions and explore their more creative ideas for the platform. You'll approach this by working closely with our Customer Success Managers to understand customer goals, then build your own solution or co-ordinate larger solutions with our Engineering team. Correctly set-up tech is vital for customer retention, but ultimately only a great product will create loyal customers. Always keeping this in mind you'll be an expert on the Permutive platform, seeking opportunities for future development and feeding these back to our Engineering Team. You'll work closely with our more innovative customers to understand how they're delivering ROI and explore their ideas for new use cases and features. You'll be managed by India, Customer Success Lead and supported by Josh, Lead Engineer. As a technical expert and people person you will bridge the gap between customer goals and our technology. You will be a dedicated, curious and thoughtful individual, with the humility to learn from others and reflect on your own development. Our hope is that you will thrive in this role and be given the opportunity to hire and lead your own team of Technical Consultants, expected to be 2 by the end of 2018.

Key Metrics

Requirements

On a day-to-day basis you will work with our customers, on a project basis, to

Experience

Benefits

Note: We believe unconscious biases result in pay gaps. To avoid this, we run a compensation calculator which will calculate your salary and is driven by your experience. We always aim to pay around the top 25th percentile and this is benchmarked against industry data from Option Impact. We review our numbers every 12 months.

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